Laying Foundations for a Fully Developed CBT sector
Welcome to Jamaica's Competitive Advantage in Community Tourism
RASTA ROUTES CULTURAL AMBASSADOR PROGRAM
Rasta Routes Cultural Ambassador Program develops & enhances the worldwide image of Jamaica as a Cultural Immersion & Backpacker Tourism destination by connecting Visitors with Knowledgeable and Enthusiastic Volunteers that Enjoy Sharing their Passion for Jamaica & Our Heritage!
This Mission can only be accomplished with Friendly, Courteous, Helpful & Reliable Volunteers that Love what they are doing.
Cultural Ambassadors serve all People & Do Not Discriminate based on Race, Color, Creed, Gender, Age, Sexual Orientation, Marital Status, Disability or Country of Origin.
VOLUNTEER YUH'SELF AS A RASTA ROUTES
CULTURAL AMBASSADOR WELCOME GREETER
CULTURAL AMBASSADOR PROGRAM POLICY
Each Cultural Ambassador must agree to abide by the Rasta Routes Cultural Ambassador Policy & Agree to All Conditions & Stipulations.
A major criterion for the success of the Rasta Routes Cultural Ambassador Program is frequent and reliable volunteer participation. Cultural Ambassadors should anticipate being offered up to 12 visits per Year from orientation forward, as Program Awareness grows.
Under No Circumstances are Cultural Ambassadors allowed to take visitors to any neighborhoods they do not know well.
Cultural Ambassadors are responsible emailing visitors prior to the visit, ideally right after the visit is confirmed. In the email, the Cultural Ambassador must introduce him/herself and set the meeting location. At the time of booking, the visitor was given the Cultural Ambassador’s RastaRoutes.com profile link, but the Cultural Ambassador may change his/her preferred method of communication.
In the email, the Cultural Ambassador should stress that the visitor must contact the Cultural Ambassador upon arrival in Jamaica. If the visitor does not make contact, the Cultural Ambassador does not have to show up at the meeting location.
If an emergency arises and the Cultural Ambassador is unable to keep his/her appointment, the Cultural Ambassador must notify the visitor and the Jamaica Backpackers Office Coordinator as soon as possible.
A good beginning to a visit can set the right tone. Cultural Ambassadors must be punctual and reliable. If a delay is unavoidable, Cultural Ambassadors must contact their visitors immediately – no excuses!
Cultural Ambassadors are responsible for providing visitors with public meeting locations that are easy for non-locals to find. Cultural Ambassadors are also responsible for providing clear directions and approximate travel time to meeting locations. During the visit, Cultural Ambassadors and visitors must stay in public spaces.
A visit includes no more than 6 friends or family members (including all children) who are traveling together. Furthermore, there must be at least 1 member of the visitor group who is 18 years of age or older. If additional people arrive, the Cultural Ambassador must refuse to take the group. The Cultural Ambassador may offer instead to talk about things for them to see and do during the visitors’ stay. Be helpful, but do not take out more than 6 visitors.
Please Note: Friends, spouses and significant others who are not also Cultural Ambassadors themselves, may not & must not accompany assigned Cultural Ambassadors on visits.
Many Cultural Ambassadors will (intentionally) have their own commercial Tourism Interests & Agendas that coincide with the needs of tourists – maybe you own a Gift Store or bar, rent Vacation Property, or provide paid Tours & Transportation – PLEASE DO NOT LET THIS INTERFERE WITH OR SUPERSEDE THE PURPOSE OF THESE VISITS!
Inform. Hand out brochures, cards and flyers.
Agree to meet them again on personal time after your initial Cultural Ambassador visit - but do not at anytime, either online or face-to-face, make visitors feel pressured or obligated to buy any good or service – your or ours.
Point Blank Version – DO NOT use nagging, badgering, guilt, sympathy, “higglering”, fear or coercion at any time, in any interaction with RastaRoutes.com online guests or physical visitors to Jamaica.
Rewards will come – to you individually, to us as an organization and to Jamaica as a tourist destination – if we focus primarily on delivering efficient organization & logistics, world-class hospitality and genuine interpersonal concern, connections & friendships that generate positive word-of-mouth visitor recommendations loud enough to echo around the globe!
Because recognition of our organization is important, we ask all Cultural Ambassadors to wear their Cultural Ambassador apparel & insignia throughout the visit. Rasta Routes & Cultural Ambassador shirts, name badges, buttons, etc. may be used only while on a prearranged Cultural Ambassador visit or other activity organized or cleared by this office.
Rasta Routes encourages the use of public transportation where practical. We ask that Cultural Ambassadors show visitors (street smart & able-bodied...) how to use Jamaica’s public transportation. This will empower visitors to move around and visit areas they may otherwise have missed.
Cultural Ambassadors should not take, drive or transport visitors in their own vehicle without 1st accepting that this is their own choice made for personal convenience, and it is NOT ENCOURAGED NOR REQUIRED for participation as a Cultural Ambassador, and is NOT related to any relationship with or duty required by Irie Technology, Rasta Routes, Jamaica Backpackers and/or the Cultural Ambassadors Program.
Any & all liabilities incurred by any party anywhere, during travel or at any moment while visitors occupy your vehicle - even while parked and the engine off, will be entirely your own individual and personal responsibility – in both civil and criminal matters.
Visits start no earlier than 9AM, and End no later than 6PM. Our website states that Cultural Ambassador visits last from 2 to 4 hours, so visitors are entitled to all 4 hours. Cultural Ambassadors must have a minimum of 4 hours available to meet visitors, excluding travel time to-and-from the meeting location. If visitors and Cultural Ambassador agree, the visit can continue beyond 4 hours. However visits do not take place in the evenings. Therefore, visits must conclude before “Dinnertime”.
Please try not to cancel a visit because of bad weather. Remember that visitors have limited time in Jamaica. Canceling a visit because of the weather will disappoint visitors and leave them with valuable time they may not know how to fill.
In case of bad weather, the Cultural Ambassador can either suggest indoor activities where they can observe Everyday Jamaicans going about their daily lives (e.g.: malls, restaurants/bars/cook shops, stores, bus rides to the terminal and back), or reschedule the visit.
If the visitors wish to reschedule, please try to accommodate them. If you cannot accommodate their new date, please talk to the Jamaica Backpackers Office Coordinator. If at all possible, the coordinator will try to find a new Cultural Ambassador to take the visit.
Cultural Ambassadors are required to pay all their own expenses (food & beverages, entrance fees, transportation, etc.). Visitors will pay for all their own expenses.
As a safety precaution, Cultural Ambassadors must not bring visitors to the Cultural Ambassador’s home or meet visitors in their hotel room.
This policy applies to the entire duration of the visitors’ vacation in Jamaica and any & all liabilities incurred by any party anywhere, at any moment while visitors are in your home or you are in the visitor's room or vacation quarters - even if the visitor insists - will be entirely your own individual and personal responsibility in both civil and criminal matters.
Under no circumstances are Cultural Ambassadors to drink alcohol beverages or be under the influence of illegal drugs while pursuing any activities associated with Rasta Routes Cultural Ambassador. When sharing a meal with visitors during a Cultural Ambassador visit, Cultural Ambassadors are not permitted to consume alcoholic beverages, even if the visitors are drinking alcohol.
The Rasta Routes Cultural Ambassadors program has a $10USD per visitor tipping policy. This is a suggested and recommended amount - Cultural Ambassadors must not complain or show displeasure when receiving smaller personal tips from visitors, or even no tip at all. Don't count (or spend) your eggs before they hatch...
Keep your activities within the limitations outlined in this document. If you exceed the limitations outlined here, you may be held personally responsible for any injury to yourself or the visitor. Volunteers represent us as Cultural Ambassadors and in many other capacities. No one may contact any corporation, foundation, press, or outside vendor without the approval of the Rasta Routes Cultural Ambassador office.
Due to the nature and circumstances of the word-of-mouth, social media driven travel market and Jamaica Backpacker's need to protect multiple levels of personal, business, industry and national reputations, in terms of complaints/disputes/accusations/name-calling/finger-pointing, etc., only one (1) chance can be given, under the best of circumstances.